• TRAINING
    & SUPPORT
    WORTH BRAGGING ABOUT
Total Training & Support

Dealerships are complex businesses. Deploying technology solutions within a dealership requires a comprehensive approach to installation, training and support. We’ve done it more than 2,000 times, continually refining our recipe for success.

Total Training and Support represents our unwavering commitment to our clients success. It consists of our proprietary methods, monitoring systems and a maniacally dedicated team of professionals that are simply the best in the business.

Training To Brag About

Our process begins with a comprehensive assessment, followed by a thorough onsite installation and training program. Our trainers spend days ensuring the system is fully operational and work closely with all key dealership staff until they’re comfortable and proficient with it.

With more than 2,000 deployments to our credit, we’ve gotten pretty good at this.

Our Customers Love Our Training
Total Training Process
99%
99%* of our clients are Satisfied or Very Satisfied with our training.
Dealer-FX Trainer Performance
99%
99%* of our clients are Very Satisfied with our trainers.

* Based on 315 responses received in post-deployment surveys conducted January – May, 2017.

You Have Our Full Support

Ongoing support may not be what drives your decision to partner with a technology vendor but it can often determine the success of failure of a deployment. Our support team works side-by-side with our training team and your team to ensure all issues are quickly resolved. We track every issue, how quickly it’s both addressed and resolved, and we’re constantly tuning our systems to improve effectiveness.

No matter your question or issue, we’re here to support you.

9 of 10 calls are answered in 20 seconds or less
4 of 5 issues are resolved
on the first call
1 day is the average time to close incident tickets
Our Clients Say It Best

We carefully survey employees and management at each client dealership and give them an opportunity to tell us about their experience. Here’s a sample of that feedback.

More Than Impressed
"I am not easily impressed. It would be an understatement to say I was. I was more than impressed.”
“The best onsite experience I have had in my 25+ years in this business!”
Ed Martin Nissan of Fishers
Friendly And Professional
“Kim worked with me through the set up process. She was great to work with. Friendly and professional just like everyone I have encountered at Dealer-FX.”
Cartown Chrysler of Paris
Easy To Get a Hold Of
“Steve has been fantastic throughout the set up as well as after the installation. He is easy to get a hold of and understands my needs.”
AutoNation CDJR Spring
Everyone Has Been Outstanding
“Everyone has been outstanding. I love the fact that someone actually picks up the phone if you have a problem and helps you walk through the issue.”
Liberty Auto City
Personable And Supportive
“Justin was a great help. Made the data input very easy. He is personable and supportive to non-IT people like me! It was great to work with him.”
Neuville Chrysler
Ready To Learn More?

We take an extraordinary approach to our client’s success and this leads to extraordinary results. If you’d like to learn more about how Dealer-FX delivers the best experience to our clients, just reach out or tell us how to reach you.

Get The Support You Deserve

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