• MANAGE
    EVERYTHING
    RIGHT FROM YOUR FINGERTIPS
TOTAL SERVICE MANAGEMENT

Your time is valuable and managing your resources effectively can mean the difference between profitability and profit-killing bottlenecks. From Check-In to Check-Out and everything in between, Total Service Management empowers your employees with the Service Dashboard, tracking every vehicle and process in your department. It lets you anticipate potential issues, find solutions and notify everyone in real-time.

The Service Dashboard collects data generated by the DMS and every solution within ONE Platform. It measures and reports the time taken for each step of service; the performance of each advisor and technician; and identifies where process bottlenecks regularly occur.

You get better control over dealership workflow, more consistent processes and proactive internal and external communications. All of this ensures the quality of your customers’ experience.

More about Total Service Management:
  • Use the Service Dashboard to view the progress of every vehicle at every stage of service
  • Have confidence in the promise times you give customers
  • Generate real-time internal and customer-directed status updates
  • Improve capacity utilization, department throughput and employee efficiency
We ensure the success of every Total Service Management dealership client with our Total Training & Support package, run by the best team in the industry. Learn why 99% of our customers are Very Satisfied with their experience here.
Transform your operations with Total Service Management.
“Audi Service Assist gives our advisors what they need to be confident with our brand and processes, driving immediate increases in their CSI scores.”
– Mike Ruth, Fixed Operations Director
OpenRoad Auto Group