New Service Lane Solutions that Drive Customer Experience
to be Demonstrated at NADA 2016 Convention and Exposition
Las Vegas, NV and Toronto, March 22, 2016 – Dealer-FX, a leading provider of integrated service and retention tools for dealers and OEMs, today announced the release of a newly updated dynamic route sheet that empowers advisors and technicians to better manage their work flow and anticipate issues before they occur. This sophisticated digital tool utilizes predictive analytics to enable dealerships to incorporate operational efficiencies, improve customer retention and drive repurchase loyalty.
From the check in to vehicle return, the new dynamic route sheet measures and benchmarks every step of the service process, including:
- Time taken for each step, from check-in to customer payment and departure
- Advisor, technician and overall dealership performance
- Sales and penetration metrics
- Customer satisfaction metrics
It also highlights where process flow bottlenecks are occurring. The end result is more fluid dealership management, seamless workflow tracking, capacity management, proactive issue engagement and a superior customer experience. The dynamic route sheet is the newest addition to Dealer-FX’s service drive platform, One Solution 3.0. The suite equips OEMs and dealerships with industry-leading tools proven to increase customer retention by engaging customers and enhancing their service experience.
“As the leader in customer-focused service lane technology, Dealer-FX has demonstrated successful engagements with OEM clients who are increasingly looking for new ways to improve customer retention within their dealerships. We are excited to add this new dynamic route sheet to our product suite,” said Dealer-FX President and CEO, Gary Kalk. “Customer confidence in traditional service departments has been eroding over time, driven by the impression that advisors are hiding information behind “black box” terminals. Now OEMs are determined to reverse these perceptions and create an improved customer experience.”
To see the new dynamic route sheet and Dealer-FX’s full product suite, stop by Booth 5727N at the upcoming 2016 NADA Convention and Exhibition, March 31 – April 3, 2016, in Las Vegas, Nevada. A demo can be scheduled by visiting www.connectedservicelane.com. Those not attending NADA 2016 can learn more about all of Dealer-FX’s innovative products by visiting http://www.dealer-fx.net
# # # # #
Dealer-FX and its proprietary mobile- and tablet-friendly technology solutions provide transparency to the customer, while arming service departments with tools that have proven to enhance the brand experience, build trust with customers, while simultaneously improving the bottom line.
Its One Solution suite of service tools provides integrated software that delivers a sales to service transition, online scheduling, appointment ledger, route sheet, recall management, vehicle status board, seamless DMS integration, advisor and technician dashboards, data mining for lease renewals and trade cycle management, in addition to supporting vehicle telematics and diagnostic data integration.
The company is most notably the provider for Fiat Chrysler Automobiles (FCA) service write-up solution, wiADVISOR. Dealer-FX is also working with several other OEMs and dealer groups with its white-labeled Service Drive Solution platform, in both the U.S. and Canada.
Dealer-FX recently received a strategic growth investment from HGGC, a leading middle market private equity firm and has since formed a strategic alliance with AutoAlert, the automotive industry’s leading data-mining and sales opportunity-generation platform.